Privacy Policy
Effective date: 2025-01-03
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What We Collect
Contact details (name, phone, email), delivery address, order items, and payment status (no card storage on our servers).
- Identity: name, optional nickname.
- Contact: mobile number (India), email.
- Delivery: full address, landmark, precise location you choose to share.
- Order: items, instructions, coupon usage, timestamps.
- Payment: status, method (UPI/card/wallet), gateway tokens and references; we do not store full card numbers or CVV.
- Device and usage: IP, user agent, app/browser settings (language, theme), session IDs, and event logs.
- Consent signals: cookie preferences, notification opt-ins, marketing choices.
Why We Collect
- Process your orders and provide delivery updates.
- Improve our menu and service quality.
- Send offers with your consent.
- Detect and prevent fraud or misuse.
- Comply with Indian laws, taxation, and law-enforcement requests.
Lawful Bases (India)
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), our primary bases are: consent (for marketing, analytics, precise location, notifications) and legitimate uses (to fulfill your order, prevent fraud, and meet legal obligations). You may withdraw consent at any time using the cookie and communication preference controls on this page.
Cookies
We use cookies for session management and analytics to improve the site experience.
- Strictly necessary: login/session continuity, cart persistence, CSRF protection.
- Analytics (optional): aggregate performance and usage metrics.
- Marketing (optional): frequency capping and offer personalization.
Data Sharing
We share minimal data with delivery partners to complete your order. We do not sell personal data.
- Delivery partners: name, phone, and drop location necessary to deliver.
- Payment gateways and banks: payment references and tokens to process payments securely.
- Cloud and IT service providers: hosting and infrastructure subject to confidentiality and security safeguards.
- Government and law enforcement: when required by Indian law with valid legal process.
Data Retention
Order and invoice data are retained as required by tax and accounting laws. Account data persists while your account is active. Marketing preferences are retained until you withdraw consent. We delete or anonymise data when no longer needed.
Security
We implement encryption in transit (HTTPS), strict access controls, audit logging, and regular security reviews. While no system is 100% secure, we continually improve our safeguards and limit access to only those who need it to perform their duties.
Your Rights
You may request access, correction, or deletion of your data by contacting us at contact@alphabotbharat.pro. Under the DPDP Act, you also have rights to grievance redressal, to nominate, and to withdraw consent for optional processing categories.
- Access and portability: request a copy of your personal data we process.
- Correction and deletion: fix inaccuracies or ask us to delete where applicable.
- Consent withdrawal: change cookie/communication preferences anytime.
- Grievance: escalate unresolved issues via the grievance officer.
Children
Our services are intended for users aged 18+. We do not knowingly collect personal data from children. If you believe a child has provided data, please request deletion using the form above.
International Transfers
Primary processing occurs in India. If data is processed outside India by our service providers, we ensure comparable safeguards through contractual and technical controls.
Changes to This Policy
We may update this policy to reflect changes in law or our operations. We will post updates here and adjust the effective date. Track the next planned review in the timer at the top of this page.
Contact
Al Dente Slice, Bengaluru, India. Phone: +91 80 1234 5678
Primary contact: contact@alphabotbharat.pro
Grievance Officer (India): Data Grievance Desk, Business Hours 10:00–18:00 IST (Mon–Sat)
alphabotbharat.pro
