alphabotbharat.pro
Terms of Service
Effective date: 15 Oct 2025. By accessing or ordering from Al Dente Slice, you agree to the terms outlined below. These terms apply to all orders placed within India.
Ordering
Orders can be placed online via our catalog. Prices are in INR and inclusive of applicable taxes unless stated otherwise.
- Eligibility: You must be at least 18 years of age to place an order, or have guardian consent.
- Account: Keep your credentials secure. Activities under your account are your responsibility.
- Menu and Pricing: Menu items and prices may change without prior notice. Promotional offers may carry separate terms.
- Customization: We will attempt to honor customization requests where feasible. Allergens may be present; please review item descriptions carefully.
- Order Confirmation: After payment authorization, you will receive an on-screen and email confirmation outlining your order details.
- Order Modification/Cancellation: Orders can be modified or canceled within 5 minutes of placement via your order screen (subject to kitchen status). Beyond that, requests are on best-effort basis.
Delivery
We aim to deliver within estimated windows. Delays due to weather or traffic may occur.
- Service Areas: Delivery is limited to specified service zones near our kitchens.
- Time Windows: Estimated delivery times are displayed at checkout and may vary based on demand, traffic, or weather.
- Verification: The rider may contact you for address confirmation. Please keep your phone reachable.
- Failed Delivery: If the rider cannot reach you after reasonable attempts (calls/at-door), the order may be marked undeliverable and disposed for food safety.
- Temperature and Quality: We use insulated carriers. Minor cosmetic shifts may occur during transit and are not considered defects.
- Contactless Delivery: Available upon request at checkout. Our rider will confirm drop-off photo when applicable.
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Refunds & Replacements
For issues with orders, contact us within 24 hours. We may offer replacements or refunds at our discretion.
- Eligible Cases: Missing items, incorrect items, severe delays beyond 60 minutes of the upper ETA, or quality issues substantiated by photo evidence within 24 hours.
- Non-eligible Cases: Taste preference, minor topping displacement, orders refused without cause, or inability to receive delivery due to incorrect address/phone.
- Process: Reach us via the contact information below with your order ID, details, and photos if applicable.
- Resolution: Approved refunds are processed to the original payment method within 5–7 business days. Replacements are subject to inventory and delivery feasibility.
Read quick cancellation rules:
Use of Site
You agree not to misuse the website or attempt unauthorized access.
- Acceptable Use: Do not interfere with website security, attempt to scrape, reverse-engineer, or overload the service.
- Intellectual Property: All content, trademarks, and designs are owned by Al Dente Slice or its licensors and may not be reused without permission.
- Accounts: You are responsible for accurate information and timely updates to your profile.
- Availability: We may suspend or modify the site for maintenance or other reasons without liability.
- Disclaimer: Services are provided on an “as-is” basis to the maximum extent permitted by law.
- Limitation of Liability: To the extent allowed by law, our aggregate liability is limited to the amount paid for the affected order.
Privacy
We collect and process personal data as necessary to fulfill orders, provide support, and improve our services. See our privacy principles within the cookie preferences for details on analytics and performance data.
Governing Law
These terms are governed by the laws of India. Courts in Bengaluru, Karnataka shall have exclusive jurisdiction for disputes, subject to applicable consumer protection laws.
Changes to Terms
We may update these terms periodically. Material changes will be reflected with a new effective date at the top of this page.
Contact
For order issues and term-related queries, contact us within 24 hours for faster resolution.
contact@alphabotbharat.pro | +91 80 6123 4579
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